Location: Singapore
Employment Type: Permanent
Function: ServiceNow / Enterprise Technology

About the Role

We are currently supporting a leading organisation in Singapore seeking an experienced ServiceNow Platform Lead with strong expertise across CMDB, CSDM and ServiceNow platform governance.

This is a senior platform ownership role responsible for the strategy, governance, optimisation and ongoing development of the ServiceNow platform, with particular ownership of the organisation’s Configuration Management Database (CMDB).

The successful candidate will act as the key bridge between business stakeholders, internal technology teams, ServiceNow specialists and external partners, ensuring the platform and CMDB remain scalable, reliable and aligned with business objectives.

Key Responsibilities

• Own and drive the strategy and roadmap for the ServiceNow platform
• Lead the governance, development and continuous improvement of the ServiceNow CMDB
• Establish and maintain CMDB policies, standards and governance frameworks
• Drive alignment with Common Service Data Model (CSDM) principles and ServiceNow best practices
• Ensure the accuracy, completeness and integrity of configuration data
• Define and monitor CMDB health, data quality and governance metrics
• Establish clear ownership and accountability for Configuration Items and associated data
• Oversee ServiceNow Discovery and automated population of the CMDB
• Improve CI relationships, service models and dependency visibility
• Work with infrastructure, cloud, application and security teams to improve configuration data
• Support integrations between ServiceNow and surrounding enterprise platforms
• Lead remediation of duplicate, stale or inaccurate CI data
• Partner with ServiceNow architects, developers and administrators on platform enhancements
• Translate business requirements into ServiceNow platform capabilities and roadmap priorities
• Manage platform demand, enhancements and technical priorities
• Provide governance across ServiceNow releases, upgrades and changes
• Manage and collaborate with ServiceNow implementation partners, MSPs and vendors
• Provide technical and functional leadership across ServiceNow initiatives
• Drive platform adoption, optimisation and continuous improvement

Key Requirements

• Strong professional experience with the ServiceNow platform
• Previous experience owning or leading an enterprise ServiceNow platform or major ServiceNow capability
• Strong expertise across ServiceNow CMDB
• Strong understanding of CSDM
• Experience implementing and improving CMDB governance and data quality
• Experience with ServiceNow Discovery
• Strong understanding of Configuration Items, CI relationships and service modelling
• Good understanding of ServiceNow architecture and integrations
• Experience defining platform governance, standards and roadmaps
• Strong knowledge of ITSM and ITIL processes
• Experience working within complex enterprise environments
• Strong stakeholder and vendor management experience
• Ability to bridge business requirements and technical delivery
• Strong leadership and communication skills

Advantageous Experience

• Service Mapping
• ITOM
• Discovery / MID Server
• IntegrationHub
• SAM / HAM
• IT Asset Management
• APM / SPM
• ServiceNow integrations and APIs
• Enterprise ServiceNow transformation programmes
• ServiceNow CSA / CIS certifications
• ITIL certification

The Opportunity

This is an opportunity to take a senior ownership role across an enterprise ServiceNow platform and CMDB capability in Singapore.

The position combines platform strategy, CMDB ownership, CSDM governance, stakeholder management and technical leadership, rather than being a purely hands-on development position.

The successful candidate will play a key role in shaping the ServiceNow roadmap, improving CMDB maturity and ensuring the platform continues to support the organisation’s wider technology and transformation objectives.