Job Description: ServiceNow Developer (Malaysia)

Job Title: ServiceNow Developer

Location: Malaysia (Hybrid/On-site/Remote – specify as needed)

Employment Type: Full-time

Experience Level: Mid-Level / Senior (adjust as needed)

Role Overview

We are seeking a skilled ServiceNow Developer to design, develop, implement, and maintain solutions on the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow modules, scripting, integrations, and workflow automation, and will collaborate closely with stakeholders to deliver scalable IT Service Management (ITSM) solutions.

Key Responsibilities

• Develop, configure, and customize applications on the ServiceNow platform
• Implement ServiceNow modules such as:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • HR Service Delivery (HRSD)
  • Customer Service Management (CSM)
• Design and implement workflows, UI policies, business rules, and client scripts
• Develop Service Catalog items and automation workflows
• Perform integrations using REST, SOAP APIs, and third-party tools
• Customize ServiceNow forms, dashboards, and reports
• Maintain platform performance, upgrades, and patch management
• Troubleshoot incidents, defects, and performance issues
• Collaborate with business stakeholders to gather requirements and deliver solutions
• Follow ServiceNow best practices and development standards
• Participate in system testing, user acceptance testing (UAT), and deployment activities
• Provide technical documentation and user support

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• 2–5+ years of experience in ServiceNow development
• Strong knowledge of:
  • JavaScript
  • ServiceNow scripting (Client Scripts, Business Rules, Script Includes)
  • ServiceNow Flow Designer
  • ServiceNow UI Policies and ACLs
• Experience with:
  • ServiceNow ITSM module
  • REST/SOAP integrations
  • Service Catalog development
• Understanding of ITIL processes
• Experience with debugging and troubleshooting ServiceNow applications
• Good communication and problem-solving skills
• Ability to work independently and within cross-functional teams

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with:
  • ITOM, HRSD, CSM, or ITAM modules
  • ServiceNow Discovery and CMDB
  • IntegrationHub
  • MID Server configuration
  • Agile/Scrum environments
• Experience working in multinational or enterprise environments
• Familiarity with DevOps practices

Technical Skills

• ServiceNow Platform Development
• JavaScript
• REST & SOAP APIs
• HTML/CSS (basic UI customization)
• Workflow & Flow Designer
• CMDB Management
• IntegrationHub
• SQL (basic knowledge preferred)

Soft Skills

• Strong analytical thinking
• Effective communication skills
• Stakeholder engagement
• Problem-solving mindset
• Attention to detail
• Time management and prioritization