• Manage operating budgets and costs according to annual allocation to ensure efficient usage of resources.
• Develop and maintain adherence to IT Applications policies, standards, best practices, and guidelines within implementation and delivery methodologies.
• Plan, manage, and execute complex project engagements and assure quality deliverables.
• Ensure business continuity plans for identified and critical Salesforce applications are developed and maintained.
• Monitor Business Solutions and system architecture deliveries and support in ensuring applications delivered are on track; adjust/reset in line with business requirements.
• Review, enhance, and incorporate potential improvements to defined standards, policies, and delivery processes.
• Guide users/stakeholders on effective use of Salesforce technical design and deployment for Applications, both Group-wide and in-country.
• Monitor and evaluate Applications implementations, ensuring continuous, efficient, and effective operations.
• Work collaboratively with the technical team to facilitate business process owners’ needs, communicate design solutions to maintain business operations.
• Identify potential issues/gaps, drive resolution to avoid customer impact, and facilitate continuous improvement.
• Facilitate user/vendor communications on the effective/functional use of applications.

Leadership Responsibilities:

• Manage and oversee the team’s delivery of team/function goals to drive execution against goals set.
• Drive architecture standardization of delivery and support to ensure similar architecture across all business units and solutions.
• Drive and manage learning and development of the team in the area of Salesforce Applications and behaviours to achieve team/function goals.
• Drive self-learning and improvement in the area of Salesforce Applications and behaviours as part of continuous learning.

Functional Skills and Knowledge:

• Demonstrate advanced Salesforce functional or technical knowledge.
• Demonstrate knowledge in managing regional/in-country Salesforce applications.
• Demonstrate advanced Salesforce application functionality or technical knowledge and a track record in deploying Salesforce solutions at the enterprise level/global organization, preferably in the consumer goods or healthcare industries.
• Stay updated on the latest technologies and technological opportunities within the specific domain/area of expertise.
• Demonstrate proficiency in office productivity tools (e.g., Excel, Word, and PowerPoint).
• Demonstrate fluency in both written and spoken English.

Education: Bachelor’s degree in Computing/Information Technology or equivalent