Salesforce Functional Manager

Full Time
Posted 8 months ago
  • Manage operating budgets and costs according to annual allocation to ensure efficient usage of resources.
  • Develop and maintain adherence to IT Applications policies, standards, best practices, and guidelines within implementation and delivery methodologies.
  • Plan, manage, and execute complex project engagements and assure quality deliverables.
  • Ensure business continuity plans for identified and critical Salesforce applications are developed and maintained.
  • Monitor Business Solutions and system architecture deliveries and support in ensuring applications delivered are on track; adjust/reset in line with business requirements.
  • Review, enhance, and incorporate potential improvements to defined standards, policies, and delivery processes.
  • Guide users/stakeholders on effective use of Salesforce technical design and deployment for Applications, both Group-wide and in-country.
  • Monitor and evaluate Applications implementations, ensuring continuous, efficient, and effective operations.
  • Work collaboratively with the technical team to facilitate business process owners’ needs, communicate design solutions to maintain business operations.
  • Identify potential issues/gaps, drive resolution to avoid customer impact, and facilitate continuous improvement.
  • Facilitate user/vendor communications on the effective/functional use of applications.

Leadership Responsibilities:

  • Manage and oversee the team’s delivery of team/function goals to drive execution against goals set.
  • Drive architecture standardization of delivery and support to ensure similar architecture across all business units and solutions.
  • Drive and manage learning and development of the team in the area of Salesforce Applications and behaviours to achieve team/function goals.
  • Drive self-learning and improvement in the area of Salesforce Applications and behaviours as part of continuous learning.

Functional Skills and Knowledge:

  • Demonstrate advanced Salesforce functional or technical knowledge.
  • Demonstrate knowledge in managing regional/in-country Salesforce applications.
  • Demonstrate advanced Salesforce application functionality or technical knowledge and a track record in deploying Salesforce solutions at the enterprise level/global organization, preferably in the consumer goods or healthcare industries.
  • Stay updated on the latest technologies and technological opportunities within the specific domain/area of expertise.
  • Demonstrate proficiency in office productivity tools (e.g., Excel, Word, and PowerPoint).
  • Demonstrate fluency in both written and spoken English.

Education: Bachelor’s degree in Computing/Information Technology or equivalent

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Salesforce Functional Manager

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